<?xml version="1.0"?>
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  <channel>
    <title>Zen Internet Service Alerts</title>
    <link>http://status.zensupport.co.uk/</link>
    <description>This RSS feed provides an overview of the current status of all active service faults reported by Zen Internet.</description>
    <language>en-us</language>
    <image>
      <title>Zen Internet Service Alerts</title>
      <url>http://status.zensupport.co.uk/img/zen-sup-logo.gif</url>
      <link>http://status.zensupport.co.uk/</link>
    </image>
    <item>
      <title>#1027 Shared Unix Hosting - CP03 - E-mail &amp; Web</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=13&amp;incidentid=1027</link>
      <description><![CDATA[Services on C-Panel 03 are currently down.

Engineers are currently working to rectify the problem as soon as possible.

Zen regret any inconvenience this may cause.
Start: Thu, 3rd Jul 2008 13:21:00 GMT
Edited: Thu, 3rd Jul 2008 13:22:38 GMT
Status: Outage
Maintenance: None]]></description>
    </item>
    <item>
      <title>#1026 Routing &amp; Core Network - Core Router (Bolzano) Maintenance</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1026</link>
      <description><![CDATA[Our engineers will be software updating a Zen Core Network Router in the Manchester PoP.

This work is due to take place at 05:00 GMT on 09/07/08 and complete at 06:00 GMT on 09/07/08.

During the maintenance window there will be two or three brief disruptions (lasting a few seconds) to Core Network routing while each router is reloaded.

Zen regret any inconvenience this may cause.
Start: Wed, 9th Jul 2008 05:00:00 GMT
End: Wed, 9th Jul 2008 06:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:45:22 GMT
Status: Partial
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1025 Routing &amp; Core Network - Core Router (Leibniz and Erazmus) Maintenance</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1025</link>
      <description><![CDATA[Our engineers will be software updating two Zen Core Network Routers in the Manchester and London PoPs.

This work is due to take place at 05:00 GMT on 08/07/08 and complete at 06:00 GMT on 08/07/08.

During the maintenance window there will be two or three brief disruptions (lasting a few seconds) to Core Network routing while each router is reloaded.

Zen regret any inconvenience this may cause.
Start: Tue, 8th Jul 2008 05:00:00 GMT
End: Tue, 8th Jul 2008 06:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:42:18 GMT
Status: Partial
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1024 Routing &amp; Core Network - Manchester PoP: Access Router Maintenance (Cavendish)</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1024</link>
      <description><![CDATA[Our engineers will be carrying out maintenance on one of our access routers.

The work will be carried out from 22:00 17/7/08 - 05:00 18/7/08 (GMT)

Customers with ZenDirect and Zen co-located services terminating on this router will see an interruption to service while the router is updated to the new software.  An extended maintenance window has been scheduled but disruption is expected to be less than 30 minutes, service will be at risk for the duration of the window

Zen regret any inconvenience this may cause.
Start: Thu, 17th Jul 2008 22:00:00 GMT
End: Fri, 18th Jul 2008 05:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:28:47 GMT
Status: Outage
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1023 Routing &amp; Core Network - Manchester PoP: Access Router Maintenance (Carneades)</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1023</link>
      <description><![CDATA[Our engineers will be carrying out maintenance on one of our access routers.

The work will be carried out from 17:00 - 18:00 (GMT)

Customers running on their ZenDirect DSL protection circuits terminating on this router will see a disruption to service while the router is reloaded.  The reload is expected to take approximately 5 minutes.

Zen regret any inconvenience this may cause.
Start: Tue, 15th Jul 2008 17:00:00 GMT
End: Tue, 15th Jul 2008 18:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:24:45 GMT
Status: Partial
Maintenance: None]]></description>
    </item>
    <item>
      <title>#1022 Routing &amp; Core Network - Manchester PoP - Access Router Maintenance (Carneades)</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1022</link>
      <description><![CDATA[Our engineers will be carrying out maintenance on one of our access routers. 

The work will be carried out from 17:00 - 18:00 (GMT)

Customers sending traffic via their protection circuits during the maintenance window may see a brief disruption to routing.  Disruption is expected to last no longer than 5 minutes.

Zen regret any inconvenience this may cause.
Start: Wed, 9th Jul 2008 17:00:00 GMT
End: Wed, 9th Jul 2008 18:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:20:33 GMT
Status: Partial
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1021 Routing &amp; Core Network - Core Network Maintenance</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1021</link>
      <description><![CDATA[It has become necessary for our engineers to repair some partially damaged fibre.

The work will be carried out from 07:00 - 17:00 (GMT)

During this maintenance window customers will notice that traffic to the US is routed via a redundant route. 

Zen regret any inconvenience this essential maintenance may cause.
Start: Thu, 3rd Jul 2008 07:00:00 GMT
End: Thu, 3rd Jul 2008 17:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:12:20 GMT
Status: Outage
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1019 Routing &amp; Core Network - Routing &amp; core network outage - Rochdale LLU</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1019</link>
      <description><![CDATA[It has become necessary to repair some partially damaged fiber.

During the maintenance window customers on Rochdale exchange may experience a brief drop of traffic whilst resilient routes come in to affect, another brief drop may be experienced when the work is completed and the primary connection is restored.


Zen regret any inconvenience this essential maintenance may cause.

Start: Thu, 3rd Jul 2008 07:00:00 GMT
End: Thu, 3rd Jul 2008 17:00:00 GMT
Edited: Wed, 2nd Jul 2008 14:03:18 GMT
Status: Partial
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1007 Shared Unix Hosting - Advanced Notification of cPanel Downtime for Upgrades</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=13&amp;incidentid=1007</link>
      <description><![CDATA[We have now scheduled the upgrades for cPanels 5, 6, 7 and 8.  Details of when the upgrade process will begin are as follows:

6am (BST) Tuesday, July 8 - cPanel 08
6am (BST) Tuesday, July 15 - cPanel 05
6am (BST) Friday, July 18 - cPanel 06
6am (BST) Tuesday, July 22 - cPanel 07

We anticipate each upgrade will take approximately 3 hours - however we are unable to guarantee they will be completed within this time frame.

Due to the change in MySQL, customers on these servers are advised to ensure their code is fully compliant with the requirements for MySQL 5.x.  Further details on this and other major differences between the cPanel versions - and associated software - can be seen in the following Knowledge Base article:

[url=http://www.zensupport.co.uk/KnowledgeBase/article.aspx?id=10889]http://www.zensupport.co.uk/KnowledgeBase/article.aspx?id=10889[/url]

We recommend that all customers on these cPanel servers consult this article to ensure they are prepared for the change as soon as possible.

Prior to the upgrades we are investigating the creation of php.ini files to minimise the impact on customers with modified .htaccess files.  As part of this process customers may see files named htaccess.zen and php.ini.zen; if these files are present they must not be deleted as doing so could cause problems with a site following the upgrade.

To check which cPanel server your website is hosted on you can use the following checker:

[url=http://status.zensupport.co.uk/cpanelchecker/]http://status.zensupport.co.uk/cpanelchecker/[/url]

Start: Tue, 8th Jul 2008 05:00:00 GMT
End: Tue, 22nd Jul 2008 00:00:00 GMT
Update: Tue, 8th Jul 2008 00:00:00 GMT
Edited: Fri, 27th Jun 2008 10:05:59 GMT
Status: Outage
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1013 Routing &amp; Core Network - Core Router Maintenance</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1013</link>
      <description><![CDATA[Our engineers will be undertaking work to update some of our core routers. This is expected to take up to ten minutes per router, during which time, traffic will be handled by alternate devices in the same point of presence. There may be a few brief seconds of interruptions of service whilst routing converges.
Zen regrets any inconvenience this may cause.
Start: Thu, 3rd Jul 2008 05:00:00 GMT
End: Thu, 3rd Jul 2008 06:00:00 GMT
Edited: Tue, 24th Jun 2008 11:00:43 GMT
Status: Up
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1012 Routing &amp; Core Network - Router software upgrades</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1012</link>
      <description><![CDATA[Our engineers will be carrying out routine software upgrades on two core network routers in our Leeds POP.

Maintenance is due to commence at 05:00 GMT on 02/07/08 and complete at 06:00 GMT on 02/07/08.

During the maintenance window there will be a number of brief disruptions (lasting a few seconds) to Core Network routing while each router is reloaded.

Zen regret any inconvenience this may cause.
Start: Wed, 2nd Jul 2008 05:00:00 GMT
End: Wed, 2nd Jul 2008 06:00:00 GMT
Edited: Tue, 24th Jun 2008 10:54:28 GMT
Status: Partial
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#1010 Routing &amp; Core Network - Leeds to London link.</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=1&amp;incidentid=1010</link>
      <description><![CDATA[Our Engineers will be carrying out work on our Leeds to London link.

The link will be taken down for maintenance on 23/07/08 at 23:00 (GMT). 

Some customers may notice a drop in current sessions, while the traffic is routed down our alternate links.

Zen regret any inconvenience this may cause.
Start: Wed, 23rd Jul 2008 23:00:00 GMT
End: Thu, 24th Jul 2008 05:00:00 GMT
Edited: Mon, 23rd Jun 2008 15:30:48 GMT
Status: Outage
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#994 Transit &amp; Peering - Leeds to London transit</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=2&amp;incidentid=994</link>
      <description><![CDATA[Our Enginners will be performing maintenance on our Leeds to London circuit. The circuit will be taken down for the full duration of the maintenance window.

Traffic will take new routes making use of spare capacity elsewhere, existing sessions may drop, however users should see no noticeable loss of service beyond that.

Zen regret any inconvenience this may cause.
Start: Mon, 30th Jun 2008 22:45:00 GMT
End: Tue, 1st Jul 2008 05:00:00 GMT
Edited: Thu, 12th Jun 2008 09:24:15 GMT
Status: Up
Maintenance: Planned]]></description>
    </item>
    <item>
      <title>#912 Misc. - D-Link - SNMP, telnet exploit virus</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=10&amp;incidentid=912</link>
      <description><![CDATA[Our abuse team have received an increased number of reports regarding telnet (port 23) attacks.  The majority of these attacks have been identified as originating from a D-Link hardware vulnerability.

This particular virus initially infects a local machine.  From there it will access the router via telnet (obtaining the password via SNMP if not the default).  Once access has been gained the malicious code can be planted in the router to scan other vulnerabilities on port 23 across the Internet.

Customers using D-Link hardware are advised to secure their default telnet and SNMP community passwords.  Further information on how this can be achieved can be found by clicking the link below:

http://ca.com/us/securityadvisor/vulninfo/Vuln.aspx?ID=7576Edited: Thu, 27th Mar 2008 14:52:14 GMT
Status: Up
Maintenance: None]]></description>
    </item>
    <item>
      <title>#627 Shared Unix Hosting -  C-Panel Shared Web Hosting Statement - Updated Friday, February 22, 2008</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=13&amp;incidentid=627</link>
      <description><![CDATA[Dear customers,

Emergency work is now underway to migrate our cPanel services to the new storage area network. Due to the re-occurrence of a fault affecting the existing storage network, we have taken the decision to begin the migration process right away as this move, although slightly ahead of our planned upgrade schedule, will result in the best possible service in the shortest time. However, the work will mean extended outages for servers undergoing migration as the data transfer and re-configuration activities take place. Currently, cPanels 05 and 08 are offline and are undergoing the migration work. Please consult the service alert here [url=http://status.zensupport.co.uk/index.php?serviceid=13&incidentid=870]http://status.zensupport.co.uk/index.php?serviceid=13&incidentid=870 [/url] for more detailed information.

The new storage area network (SAN) for cPanel is an entirely new platform designed and built from scratch in response to the outage period that affected cPanel customers in July last year.  This new SAN, as well as being new infrastructure using components assembled from more dependable vendors, also offers a number of key technical design benefits:
 
Improved data throughput - up to 4Gbps theoretical throughput, compared to 1Gbps theoretical throughput on the existing system - a 4 fold improvement
 
Resilient network connectivity with dual path network links and two independent switched network fabrics to the disk storage arrays from the cPanel servers
 
More resilient disk arrays utilising RAID1+0 disk arrays, as opposed to RAID5 arrays on the existing system. This provides faster disk performance and enhanced reliability for customer data

I would like to extend my sincere apologies to customers for the inconvenience already caused by this work and the further outages it will necessitate.

Stuart Birchall
Director - Zen Web Hosting
Start: Tue, 17th Jul 2007 00:00:00 GMT
Update: Wed, 30th Jan 2008 16:15:00 GMT
Edited: Fri, 22nd Feb 2008 11:15:48 GMT
Status: Up
Maintenance: None]]></description>
    </item>
    <item>
      <title>#594 Broadband (xDSL) - Home 250 - Performance Problems</title>
      <link>http://status.zensupport.co.uk/index.php?serviceid=5&amp;incidentid=594</link>
      <description><![CDATA[BT have issued a briefing to Service Providers acknowledging this service issue and they continue to work towards a resolution.  

We are also receiving reports from customers of other broadband services experiencing similar symptoms to this fault.  To verify whether the issue is likely to be related to this customers experiencing slow speeds should test with MTU values of 1458 or 1430.  If these changes resolve the issue then the service is NOT affected by this potentially related fault.

If the slow speeds continue after these changes modify the MTU to 1100 and/or 700 and test again.  If the speed problems ARE resolved by either or both of these changes please report the fault to Support for further advice.  If the speed problems are NOT resolved you are likely affected by contention or other line-specific issues within the normal product specification.

Instructions for modifying your MTU can be found here:

http://www.zen.co.uk/Support/Tools.aspx

Speed Tests should be performed as advised here:

http://www.zensupport.co.uk/knowledgebase/article.aspx?id=10383
Start: Wed, 13th Jun 2007 09:14:00 GMT
Update: Thu, 26th Jul 2007 12:00:00 GMT
Edited: Thu, 26th Jul 2007 13:27:25 GMT
Status: Partial
Maintenance: None]]></description>
    </item>
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      <description>Search Zen Support...</description>
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      <link>http://www.zensupport.co.uk/search.aspx</link>
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